Terms & Conditions

– General Terms of Use  

 

Introduction 

The following Terms of Use (TOU) of “The Dog Lady” ABN 317 227 048 44 (the Business) include these Terms and Conditions and the Privacy Policy and govern the use of the Business and www.doglady.com.au (the Website).   

As used in the TOU, “we” and “us” means The Dog Lady.  

By accessing and using the Website and/or purchasing any products from it, you agree and consent to the TOU and you intend to be bound by the TOU.  

We reserve the right to vary the TOU at any time without notice. You will be bound by the updated version of the TOU and should ensure you periodically review the TOU to which you are bound.  

 

Website Material and Access  

You agree that all content, information, photographs, videos, products, and services contained on the Website (Material) are the property of the Business and that Material may not be copied, republished, transmitted, or distributed in any way without express written consent from the Business.  

While we endeavour to take reasonable care sharing accurate Material on the Website, we do not guarantee the correctness, accuracy, or reliability of any of the Material on the Website.  

We do not represent or warrant that access to the Website will be uninterrupted and we will not be liable for the Website becoming unavailable at any time or for any period.  

We do not represent or warrant that there will be no viruses transmitted on the Website and shall not be liable for any direct or indirect damages sustained arising out of the alleged viruses obtained from the Website.  

Access to the Website may be suspended without notice including without limitation in the event of code errors, virus attacks, maintenance, or reasons beyond our control.  

 

Licence to use the Material on the Website  

You acknowledge that the Website and the Material posted on the Website are subject to copyright and other intellectual property rights and are the whole property of the Business (Intellectual Property Rights).  

The Intellectual Property Rights are owned by us anywhere in the world and we retain all right, title, and interest in it.  

The use of any Material from the Website without consent is strictly prohibited unless prior written consent is obtained from us.   

 

Website Etiquette  

You acknowledge that by using the Website, you may be exposed to Material that you find offensive, inappropriate, or inaccurate and that you use the Website at your own risk in this respect.  

You must not attempt to change, deface, hack, or otherwise interfere with the Website or any Material displayed on the Website.  

 

Third-party Websites  

The Website may contain links to other websites for your convenience which are operated and controlled by third parties.  

We do not control or endorse any such third-party websites and do not provide any warranty or take any responsibility for any aspect of those websites or their content or availability.  

We disclaim any and all liability for the acts, omissions or conduct of any third parties in connection with or related to your use of the Website, including, without limitation, any liability for any third-party content or information that is available through the Website or any unauthorised use or access by third parties to your account.  

 

Links to this Website  

We support and encourage you to provide links to this Website on third-party websites or forums.  

You may not use our logo without our prior written consent.   

 

Limitation of Liability  

To the maximum extent permitted by law, The Dog Lady ABN 317 227 048 44 will not in any event be liable to you for any loss or damage arising out of or in connection with your use of the Website, including Material or information contained on the Website, or performance of the Website, whether foreseeable or unforeseeable except to the extent that loss or damage is caused by the Website’s fraud or wilful misconduct.  

The Dog Lady ABN 317 227 048 44 hereby expressly disclaims without limitation warranties of accuracy, reliability, non-infringement, or any other guarantee or representation of any Material contained herein or provided by the Website.  

The Material on the Website is provided for your information only and is general in nature. It is not intended as a substitute for professional advice and you should seek professional verification on information prior to relying on such information.  

You acknowledge and agree that you use the Website subject to your own judgement and evaluation of the Website and that you are satisfied as to the suitability and condition of the Website.  

You hereby forever release The Dog Lady ABN 317 227 048 44 from all claims, past, present, and future, arising out of or in any way connected with your use the Website.  

 

Privacy Policy  

By using the Website, you consent to our Privacy Policy.  

 

Jurisdiction  

The TOU are governed by and construed in accordance with the law of the State of New South Wales, Australia. If a dispute arises from the TOU, you submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.  

 

Terms and Conditions – Boarding, Pet Minding, Training and Private Consultations 

 

Bookings  

All bookings for boarding, pet minding, training, and private consultations (Service) must be made online via the online booking link provided by the Business.    

You are required to provide information such as your name, your puppy and/or dogs name, valid email address, postal address, contact number, type of training, and other information regarding your puppy and/or dog as required.  

 

Payments  

Full payment is required at the time of booking.   

By purchasing a Service on the Website, you are agreeing to your payment being processed through the secure online Stripe payment system.  

We reserve the right to change the amount of any fees payable in accordance with the TOU. 

 

Cancellation  

Training sessions are multi-week programs which are designed to be attended in chronological order. You are expected to attend each session.  

We provide no guarantee that missed sessions can be taken at another time as there may not be a spot available. We will only reschedule in limited circumstances at our discretion.   

If you are unable to attend a session for any reason, you must notify the Business as soon as possible. 

If you are required to cancel a booking, please contact us at least 3 business days prior to the date of the session and we will do our best to reschedule, at our discretion.    

We reserve the right to reject late cancellation requests made with less than 3 business days’ notice of the date of the session.  

 

Refunds  

While we understand that some circumstances may not be avoidable and result in cancellation, we do not ordinarily offer refunds for missed sessions.  

Payments will only be reimbursed for cancellations for a Service in limited circumstances, at our discretion.  

In the event a refund is issued, an administration fee of $25.00 will be deducted from the payment.  

We may offer a session credit in limited circumstances, at our discretion.  

 

Boarding and Pet Minding  

The Business aims to provide reasonable care and exercise for your puppy and/or dog during the term of boarding or pet minding.  

The Business is not liable for any loss or damage arising from disease, illness, escaping, snake bites or any other injury during or after the term of boarding or pet minding.  

By booking boarding or pet minding, you acknowledge and accept that the level of care provided to your puppy and/or dog will be satisfactory and the Business will provide reasonable care of your puppy and/or dog.  

 

Group Training  

The Business offers various group training, including but not limited to Puppy Training, Parents & Puppy Training, Baby & Dog, Children & Dog, Dog First Aid, Good Manners, Nose Work, and Shy & Small Dog Socialisation.  

By enrolling in group training, you acknowledge you are attending at your own risk and accept any potential risk of injury to you or your puppy and/or dog.  

You indemnify the Business for any injury suffered by you or your puppy/and or dog while attending the group training.  

We reserve our right to host group training at alternate locations to be provided by reasonable notice upon booking. 

You accept that the group training course length is an indication only and depending on your puppy and/or dogs progression, you may be liable for extra training.  

 

Private Training  

The Business offers private training, including but not limited to Private Consultation, and In-Home Consultation.  

You accept that private training course length is an indication only and depending on your puppy and/or dogs progression, you may be liable for extra training.  

Private training may occur at the premises of the Business or at your home address. The intended location of the training must be agreed upon between you and the Business at the time of booking.  

In the event private training occurs at your home, you warrant that your home is free from danger and is not unsafe to attend. 

 

Vaccinations  

You must ensure that all puppies and/or dogs attending the premises of the Business for a Service must be fully vaccinated, or up to date with their vaccinations specific for their age group, and in good health.  

You must ensure that all puppies and/or dogs attending the premises of the Business for a Service have received regular treatments for worms and fleas.  

All puppies and/or dogs must have had their vaccinations and/or relevant treatments at least one week prior to attending a Service.  

You must provide evidence of your puppy and/or dogs most recent vaccinations prior to attending a Service, if requested by us.  

You must not bring your puppy and/or dog to a Service if he/she is exhibiting symptoms such as cough, sickness, vomiting, diarrhoea, or is in season.  

 

Safety and Etiquette  

You must provide honest and accurate information about your puppy and/or dog including but not limited to its vaccinations, treatments, nature, behaviour and general health, or any other information relevant to its care, prior to attending a Service. 

We reserve the right to decline or cancel your booking if any inaccurate or dishonest information is provided by you, or we consider that your puppy and/or dog poses a threat to other dogs or trainers.  

The Business discourages physical or mental intimidation and/or punishment. This behaviour is strictly prohibited during any training classes.  

While our trainer will do their best to control the puppy and/or dog’s attending a Service, they cannot control canine aggression resulting from genetic or environmental factors. In the event our trainer deems your dog or puppy is not suitable for a Service then you agree to accept that decision in our absolute discretion and a refund will be offered for the Service.  

While the Business aims to provide a safe and friendly environment for training and will provide professional advice on how to manage and maintain your puppy and or dog’s behaviour, you accept that your puppy and/or dog may not respond to the training program.  

The Business is not liable for any inaccurate assertions.  

 

Limitation of Liability  

To the maximum extent permitted by law, The Dog Lady ABN 317 227 048 44 will not in any event be liable to you for any loss or damage arising out of or in connection with your use of the boarding, pet minding, or any training classes offered by the Business. 

The Dog Lady ABN 317 227 048 44 hereby expressly disclaims without limitation warranties of accuracy, reliability, non-infringement, or any other guarantee or representation of any information contained herein or provided by the Business.  

You acknowledge and agree that your puppy and/or dogs attendance at boarding, pet minding, or any training classes is subject to your own judgement and evaluation of the Business and that you are satisfied as to the suitability and condition of the Business.  

You hereby forever release The Dog Lady ABN 317 227 048 44 from all claims, past, present, and future, arising out of or in any way connected with your use of the Business and its products or services.